Terms and Conditions

Common delivery issues

We will pass the bouquet to whoever is available to accept on behalf of the recipient. If no one is available to accept it, our third party courier will leave it at the doorstep. Should we leave the bouquet at the doorstep, a photo will be taken and sent to you as verification that we have delivered the item. Do note that Wild Matters will not be held liable for the following conditions:

  1. Incorrect address provided upon checking out

  2. No such person upon delivery

  3. Recipient is not in at the time & place of delivery

  4. Invalid contact number given

  5. Recipient did not answer the phone

  6. Recipient requested delivery courier to wait more than 15 minutes

  7. Recipient did not receive item because the flowers was given to another person (e.g. receptionist) or placed at doorstep due to any of the above

  8. Loss/damaged of flowers due to any of the above

Buyer will be charged $15 for redelivery attempt. 

 

Submission of incorrect shipping information

Please write in to us at over here or DM us on Instagram @wild.matters asap (DM preferred). We will try our best to amend the information. However, if delivery arrangement has been made with our third-party delivery vendor, we will charge additional $15 to make another courier arrangement.

Kindly note that the delivery date format on our website is MM/DD/YYYY. Please indicate the delivery date in the same format to avoid confusion. E.g. 04/05/2021 on our system would mean delivery on 5th April 2021.

Wild Matters will not be held liable wrong delivery date indicated on our system. Should such situation arise, buyers will be charged additional $15 for urgent request, or $5 admin fee for order cancellation.

 

Order cancellation (by buyer) for non-wedding orders

Please write in to us at over here or DM us on Instagram at wild.matters (DM preferred) asap within 24hrs after payment has been made so that we can issue the refund. Refund cases will be assessed on a case-to-case basis, and not all refund cases will be accepted.

Do note that there will be $5 admin fee which will be deducted from the amount that we are refunding. No refund will be made after 24hrs since payment has been made.

 

Order cancellation (by Wild Matters) for non-wedding orders

Typically we need at least 3 working days prior to your delivery date to prepare your (non-wedding) order. If buyer has place an urgent order (less than 3 working days to prepare) without confirming with Wild Matters beforehand, we reserve the right to cancel your order. Full payment will be refunded in this case. For urgent orders, please email us at contact.wildmatters@gmail.com or DM us at our Instagram @wild.matters to check on our availability.

 

Changes to fillers and foliages

Wild Matters reserves the rights to change the fillers and foliages (not main flowers) at our own discretion without prior notice. But rest assured that we will maintain the overall design and colour scheme as much as possible.

 

Deposit

50% of total value is required as deposit for all wedding orders. Buyers will have to pay the deposit upon order confirmation, within 7 working days based on invoice date. The balance will be paid at least 1 day prior to delivery.

Full payment is sometimes required for last-minute orders, and we will inform buyers beforehand if they need to make full payment. Do note that all payment is non-refundable.

 

Colour difference

All photos are edited, but we will try our best to maintain the original colours of the flowers so that the product is true the photo. However, it is common for fresh and preserved flowers to look slightly different in colour as compared to photos.

  • Fresh flowers - it is a natural phenomenon for the plant itself to vary in shades.

  • Preserved flowers - dyes are used during the preservation process and it will vary based on different batches as well as how the dyes react with the flowers during the preservation process.

     

Privacy policy

By purchasing a product from Wild Matters website, you will be automatically added to our mailing list. Upon checkout, there is a check-box for buyers to opt-out of our mailing list. In the event if you would like to stop receiving newsletter from us, there is a button to unsubscribe in every newsletter that we sent.