Delivery Policy

Order lead time

Different products have different lead time - you can browse 'Delivery Information' tab to check their lead time, or click on 'Delivery Date' section that will open up into a calendar view to see which is the nearest delivery date available for that product. 

 

Delivery charges

All orders come with complimentary same-day delivery, unless stated otherwise on the product description page. Items will be delivered to your doorstep.

During festive period (e.g. Valentine’s Day, Mother’s Day etc.), there might be delivery surcharge depending on our logistic partners’ arrangement. Should there be a surcharge, it will be clearly stated on the product page.

 

Express delivery (delivery within specific time-frame)

Currently our free delivery is only between 10am-2pm, 3pm-7pm, between Monday - Saturday. There is no delivery available on Sunday. If you would like to have specific delivery time-frame (e.g. 10am-11am), there will be a 'Express Delivery' fee of $20. Please write in to us to upgrade to express delivery if you are keen.

 

Wrong delivery date selected

Wild Matters will not be held liable wrong delivery date indicated on our system. Should such situation arise, buyers will be charged additional $20 if the delivery is urgent, or $5 for order cancellation. Urgency of delivery will be assessed on a case-to-case basis.

 

Common delivery issues

We will pass the bouquet to whoever is available to accept on behalf of the recipient. If no one is available to accept it, our third party courier will leave it at the doorstep. Should we leave the bouquet at the doorstep, a photo will be taken and sent to you as verification that we have delivered the item. Do note that Wild Matters will not be held liable for the following conditions (not limited to):

1. Incorrect address provided upon checking out

2. Missing unit number

3. No such person upon delivery

4. Recipient is not in at the time & place of delivery

5. Invalid contact number given

6. Recipient did not answer the phone

7. Recipient requested delivery courier to wait more than 15 minutes

8. Recipient did not receive item because the flowers was given to another person (e.g. receptionist) or placed at doorstep due to any of the above

9. Loss/damaged of flowers due to any of the above, and any other situations not mentioned above

Buyer will be charged $20 for redelivery attempt. 

 

Delivery locations

Our third-party courier delivers island wide in Singapore, except for the following locations:

• All army bases

• Jurong Island

• Penjuru

• Tuas

• Airline Road

• Sentosa

• Changi Airport

• High Covid-19 risk locations (E.g. Hospitals)

Currently there is no overseas delivery.

 

Tracking of delivery

Once order has been picked up by the third-party courier service, buyer will receive an email notification with the email subject ‘A shipment from order WMXXXX is on the way'. 

A SMS notification will also be sent to the recipient when you enter the contact number under shipping information during checkout. If you intend to surprise the recipient, you can indicate your contact number instead of the recipient’s contact number.

However, do note that if recipient is not at the location upon delivery and courier cannot contact recipient to deliver the item, the item will be left at doorstep. To find out more about this situation, you read up the section on ‘Common delivery issues’ at the top of this page.

At times, we might be using other logistic partners. Hence, you may not receive an SMS notification. If you need assistance to check on the delivery status of your delivery, kindly email us or drop us a DM at our IG page.