Q1. I have an urgent order, can I still make an order?
Yes! We are more than happy to fulfil your order. There is no additional cost for urgent orders, however, it will depend on our availability. If you have an urgent order, please enquire on our availability either via email at firstname.lastname@example.org or DM us on Instagram @ wild.matters.
Q2. How many days in advanced should I place my orders?
Bouquets - At least 3 days in advanced
Bridal - At least 7 days in advanced
Q3. Do you provide delivery?
Yes! All orders come with complimentary delivery.
Q4. What are your delivery options?
Monday to Saturday: 10am - 2pm, 3 - 7pm
We are closed on Sundays.
Q5. What if recipient is not at the stated delivery address?
We will pass the bouquet to whoever is available to accept on behalf of the recipient. If no one is available to accept it, our third party courier will leave it at the doorstep. Please read more about this in our delivery policy page.
Q6. Can I refund the flowers?
As flowers are considered perishable goods, we will not accept any refund request after item is delivered. If you have decided to cancel the order before the date of delivery, you will be charged $5 cancellation fee. Cancellation request will be assessed on a case-to-case basis - not all orders can be cancelled.
Q7. Can I change my order after payment?
Unfortunately, we are unable to change your request after payment has been made. Hence, please check carefully before checking out the cart.
Q8. Why is my order different from the pictures?
Due to the flowers’ peculiarities in shades & sizes, even with the same type of flowers, we will not be able to provide a 100% replica of the pictures. Only place an order with us if you are comfortable with our style. Do note that the fillers and foliages (not main flowers) can be changed by us without prior notice to buyer.
Q9. How long does the flower last before it starts wilting?
Every batch of flowers is different and its’ lifespan will change depending on how you take care of it.
Fresh Flower Bouquet - Average 2 days in original condition
Preserved and Dried Flower Bouquet - Few months to 2 years depending on care condition
Bridal Bouquet - Average 3 days when placed in water
Q10. How to take care of preserved flowers?
Preserved flowers require minimal care but do make sure you follow these 3 care tips.
Keep them away from direct sunlight.
Do not water them.
Keep them in a dry/low humidity area.
If there is dust on the flowers/foliage, gently wipe them with a dry tissue paper. Typically preserved flowers last an average of 1 year. They can last even longer with proper care and condition, which is why preserved flowers are also known as eternal flowers.
Q11. Do you offer customisation service?
Yes we do. All of our bouquets and vases are customisable with no additional customisation costs (for preserved flowers only). Simply email or DM us on our Instagram @wild.matters if you would like to customise an item.
Q12. How does your fresh flower subscription works?
We will send a fresh batch of flower on every alternate Monday. There be around 8-10 main flowers (excluding fillers and foliages) every batch. The theme and design will be different every batch and it will be determined by us. Delivery will take place anytime between 10am - 7pm.
Do not worry if you are not at home during the time of delivery. The flowers come with soaked cotton pads at the bottom. Simply remove it and place them in a vase of fresh water by the end of the day.